Prudential Thailand named The Best Contact Centre of the Year 2022
Along with 10 other prestigious awards for both corporate and individual categories

Bangkok, Thailand, 18 October 2022 Prudential Life Assurance (Thailand) Public Company Limited (Prudential Thailand) has been named "The Best Contact Center of the Year 2022" by The Thai Contact Center Trade Association (TCCTA), along with the other 10 prestigious awards for both corporate and individual categories, demonstrating the company's ongoing commitment to deliver the best possible services and experience to all of their customers and become the No. 1 in the hearts of customers.

The awards were based on a strict criterion for contact center service and business administrative ability, as well as recognizing the outstanding work of staff within an organization, which is the key to establishing standards and consistency in terms of quality customer service.

Ms. Pasalaree Theerasas, Chief Customer and Transformation Officer, Prudential Thailand, said, "All the 11 awards we have received this year are the greatest pride of all Prudential Thailand employees. Each award reflects our commitment to providing the best service to Prudential's customers in every way and every channel, be it via phone, online, or social media. Furthermore, the award demonstrates our commitment to putting the "customer" at the center of everything we do.”

The 11 awards for companies with under 100 customer service staff include:

• The Best Contact Center of the Year 2022 (Under 100 Seats)

• Gold Winners (Corporate Awards)
  • The Best Professional Management Contact Centre (Under 100 Seats)
  • The Best Customer Satisfaction Contact Centre (Under 100 Seats)
  • The Best Facilities Contact Centre (Under 100 Seats)
  • The Best Human Care Contact Centre (Under 100 Seats)
  • The Best Social Media Contact Centre (Under 100 Seats)

• Silver Winners (Individual Awards)
  • The Best Contact Centre Agent of the Year 2022 – Tele-service Agent (2 awards)

• Bronze Winners (Individual Awards)
  • The Best Contact Centre Supervisor of the Year 2022 – Tele-service Agent
  • The Best Contact Centre Support Professional of the Year 2022 – Social Media Support Professional
  • The Best Contact Centre Support Professional of the Year 2022 – Admin Support