Claims Made Easy

 Required documents

• Claim Form  Download

• Identity documents of Insured issued by Government authorities

• Consent Form for Disclosure of Insured’s Medical Information

• Pathological Report or other Laboratory Reports. Ex. X-Ray report, CT Scan report
  
  

Duration

• Within 15 days from the date the company completely received all required documents.

Required documents

• Physician’s Statement, using company’s Form  Download

• Identity documents of Insured issued by Government authorities    

• Consent Form for Disclosure of Insured’s Medical Information   

• Other medical documents. Ex. X-Ray report, CT Scan report and photos of the injury location   
  
  

Duration

• Within 15 days from the date the company completely received all required documents.

Required documents

Natural cause of death (Illness)

• Claim Form Download

• Insurance Policy document, except when the policy is issued electronically, in which case submitting the insurance policy is not required.

• Copy of household registration and ID card of all beneficiaries. The copies should be certified as true, and the original documents should also be presented.

• Copy of Death Certificate, certified as true, or Medical Certificate of Cause of Death issued by a government agency or a hospital or other relevant authorities.

• Copy of Insured’s household registration marked "dead" and copy of Insured’s ID card, certified as true.

• Consent Form of beneficiaries or claimants for disclosure of Insured’s Medical Information.

• Physician’s statement in case of death at a hospital.
  
  

Unnatural cause of death (Accident or other causes)

• Copy of a Police Daily Report and a summary report of the investigation, if applicable. These documents must be certified by the relevant official. 

• A certified copy of the autopsy report from the relevant official, or a certified copy of the post-mortem examination report issued by a government agency, hospital, or other authorized entities.
  
  

For beneficiary who is a minor, please add these following documents:

• Copy of the legal representative’s ID Card (Please attach a copy of court order appointing a legal guardian if the legal representative is a not a father or a mother).
  
  

Duration

• Within 15 days from the date the company completely received all required documents.

In accordance with the announcement of the Anti-Money Laundering Office (AMLO), the KYC (Know your customer) procedure is mandatory if the claim benefits received per 1 beneficiary amount to THB100,000 or more. To complete the KYC, please follow the instructions below:

• Click https://prupolicy.prudential.co.th/ekyc, or

• Submit your color portrait photograph (taken within 6 months) and photocopy of National ID or Passport to Prudential Thailand by post.

• If the beneficiary is a minor and National ID or Passport is not available, the parent or legal guardian may process on behalf and submit their documents instead.